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Free delivery for SA and for International orders until 20 November 2024.

General Terms and Conditions

Welcome to www.kalunza.com (“the Website”). 

This document establishes the general terms and conditions that govern the use of this Website and the purchase of products on it (the “Conditions”).  We urge you to read the conditions and our Privacy and Cookies policy carefully before using this Website. When using this Website or placing an order through it, you are agreeing to, and you are bound by these Conditions and our Privacy and Cookies Policy. 

These Conditions may be modified. It is your responsibility to read them periodically, as the Conditions at the time of using the Website and any documents mentioned herein will constitute the entire agreement between the Parties (the “Agreement”).  

Our details/legal 

Sale of Products through the Website is carried out under the name Kalunza. Kalunza (Proprietary) Ltd. (“Kalunza”, We, our, us), is a South African entity with registered address at Wrigley Field, The Campus, 57 Sloane Street, 2021, Bryanston, Johannesburg, South Africa, registered in the Companies and Intellectual Property Commission of South Africa under the registration number 2011/000513/07. 

Use of our website

  • When you use our Website and place orders through it, you agree to:

  • Use our Website to make valid orders which will be for personal usage and are not supposed to be re-sold.

  • Not to make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorised to cancel it and inform the competent authorities. 

  • Provide us with your email address, postal address and/or other contact details truthfully and exactly.

You also agree that we may use this information to contact you in the context of your order if necessary (see our Privacy and Cookies Policy).  If you do not provide us with all the information we need, you cannot place your order.  When you place an order on our Website, you confirm that you are over the age of 18 and are legally eligible to enter into binding contracts. 

Availability of products 

The products presented on our Website are either in stock or available for pre-order only, this means that we do not yet have the stock and that a delivery time is necessary for the production and shipment of the creations. This period, which varies from one part to another, is specified on the product sheet.  Our products offers and prices are valid if they are visible on the Website.

If there are difficulties regarding the supply of products or if there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount that you may have paid. 

Orders 

By using the Website and completing the purchasing process, you conclude an electronic transaction as defined in the Electronic Communications and Transactions Act No. 25 of 2002 (“ECTA”) in South Africa, and therefore enter into a binding Agreement with Kalunza.  Such purchase and order shall be subject to these Conditions, which are incorporated into your Agreement.

Kalunza shall further endeavor to ensure that the products proposed on our Website comply with all relevant laws and that packaging for the products is appropriate and ready for the collecting courier and delivery service. Once you have selected all products that you wish to buy, they will be added to your basket.  The next step will be to process the order and make the payment. To that end, you must follow the steps of the purchase process, indicating the information requested in each step.

Furthermore, throughout the purchase process, before payment, you can modify the details of your order. Also, if you are a registered user, a record of all the orders placed by you is available in "My Account" area.  You must ensure that the information related to your order is factually correct and always remains so. If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service (contact@kalunza.com) to correct the error.  

Price and Payment 

The price of the products will be as indicated on our Website. Although we make every effort to ensure that the prices featured on our Website are correct, errors may occur.  If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled, and all amounts paid will be reimbursed to you in full.

Prices may change at any time. However, except as stipulated above, the changes shall not affect the orders for which we have sent an order of confirmation. The prices on the Website include the 15% VAT applicable for sales in South Africa. The 15% rate may change and will be reflected in case of change. For sales outside of South Africa, the 15% VAT will not be applicable. The prices on our Website exclude delivery costs.

Please note that depending on your location or country where receipt of the product will be delivered, you may be subject to, and liable to the relevant in-country import duties and/or taxes.  ships on a DAP (Delivery At Place) basis. This means the price you pay to Kalunza will exclude all relevant import duties and sales taxes. 

As the recipient, you will be liable to pay these duties and sales taxes directly to our carrier to release your order from customs upon arrival. Please note that custom duties and sales taxes are taxes paid to governments and not to Kalunza.  Kalunza’s responsibility will not be engaged if, when purchasing, we do not notify you whether import duties and/or taxes are applicable and if there is no indication regarding the amount you may have to pay regarding these import duties and/or taxes. Payment will be made via credit card, or by any other means proposed by Kalunza. To minimise the risk of non-authorised access, your payment / credit card details will be encrypted.

Once we receive your order, we request a pre-authorisation on your card to ensure that there are sufficient funds to complete the transaction. By clicking on “Authorise Payment”, you confirm that the credit card or any other means of payment  is yours or that you are the legitimate owner of the gift card or voucher if any.

Presentation of products 

The photographs of the products are not contractual. Consequently, despite all the care taken in their production, Kalunza cannot assure that the products will be identical to the photographs. Kalunza’s products being handmade by artisans, they are unique. The products received may have slight difference of size, colour, or patterns with the pictures. The responsibility of Kalunza will not be engaged in the event of a perfect non-similarity with the photographs presented on the Website. 

In addition, Kalunza strives to present and describe its products as precisely as possible. However, subject to providing a faithful presentation of the essential qualities of its Products, Kalunza cannot guarantee the exhaustive communication of all the characteristics of each product. If you wish to receive additional information about a product, you are welcome to contact our Customer Service (contact@kalunza.com). 

Cancelling an order 

In case a product is defective, you can return it to Kalunza, and you will be reimbursed for the purchase. Unfortunately, the cost associated with delivery is non-refundable.  If you decide to cancel your order and return it to Kalunza, you need to follow the instructions given in the “Return & Exchange” and “Refunds” sections.

Refusal to process an order 

We reserve the right to remove any product from our Website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the order confirmation. If a payment has been made, you will be refunded. We shall not be liable to you or to any third party for removing any product from our Website, or for removing or modifying any material or content from our Website or not processing an order once we have sent the order confirmation. 

Delivery 

We will endeavor to send the order within the specified delivery date indicated, which is basically 4 weeks. If no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method. Please note that for certain custom creations, the delivery date can be longer than 4 weeks. We will inform you accordingly.

If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid. Keep in mind in any case that we do not make home deliveries on Saturdays, Sundays, or public holidays. 

Data protection and privacy

  • See our Privacy Policy

Intellectual property 

You recognize and agree that all copyright, registered trademarks and other intellectual property rights on all materials or contents provided as part of the Website belong to Kalunza at all times or to those who grant Kalunza the license for their use. You may use said material only to the extent that we or the usage licensors authorize expressly. This does not prevent you from using our Website to the extent necessary to copy the information on your order or contact details.  

General 

This Agreement shall constitute the entire agreement between Kalunza and you and supersedes all prior understandings and agreements, whether oral or written, between Kalunza and you regarding use of the Website. These Conditions shall be governed by and construed in all respects in accordance with the laws of the Republic of South Africa, and the Parties agree to primarily resolve any disagreement by way of Mediation or Arbitration in accordance with the rules of the Arbitration Foundation of Southern Africa (“AFSA”). If the Parties fail to reach agreement by means of dispute resolution, the Parties submit to the exclusive jurisdiction of the High Court South Gauteng of the Republic of South Africa, for purposes of any or all legal proceedings arising from or concerning this Agreement.

If any provision of these Conditions is found to be illegal, invalid or unenforceable under applicable law, such provision shall, insofar as it is severable from the remaining provisions, be deemed omitted from these Conditions and shall in no way affect the legality, validity or enforceability of the remaining provisions of Conditions.